POLICIES
Processing
All orders are processed within 2-3 business days, unless the product falls under the category of having a 1 week processing time. Please be sure to note in the product description if your item has a 1 week processing time.
You will receive a confirmation email once your order has been placed and additional emails once your order has shipped and delivered.
Shipping (North America)
USA:
Standard Shipping - 6-10 business days
Expedited Shipping - 4-6 business days
CANADA:
Standard Shipping - 4-8 business days
Expedited Shipping - 2-4 business days
Shipping (International)
EUROPE:
Standard International Shipping - 6-10 business days
OCEANIA:
Standard International Shipping - 6-12 business days
*Please note that we are not responsible for any courier delays, including due to poor weather and holidays. For international orders, we are also not responsible for any delays at customs or any clearance fees.
*If your tracking information states your package was shipped and/or delivered and you have not received it, this must be handled with the courier. Sleek by Hailey INC., is not responsible for any lost or stolen packages.
Returns
We have a strict return policy due to the importance of hygiene protection and quality protection of our hair.
To see if you're eligible for a return, email hello@sleekbyhailey.com with an explanation, including photos, of the product you purchased and your order number, within 30 days of receiving your order. After 30 days, we cannot offer a refund.
To keep the integrity of our products, all products looking to be returned will be rigorously evaluated.
Hair cannot be returned if it has been used or tampered with in any way, and must be returned in its original packaging.
Tampering with the hair includes, but not limited to:
-unraveling the hair
-putting any type of product on the hair
-cutting or coloring the hair
-applying heat tools to the hair
Exchanges
We only replace items if they are damaged or defective. Please send us an email at hello@sleekbyhailey.com for help with an exchange.
Important to Note:
*All accessories and ponytails are final sale.
*All products with a 1 week processing time are final sale.
*All custom orders are final sale.
*All clearance items are final sale.
*We do not refund shipping and handling costs for returned or exchanged items. The cost of return shipping is the responsibility of the customer. Policy is strictly enforced.